FAQs

While creating an account on careprost.online is not mandatory, we highly recommend doing so. As a first-time customer, creating an account can save your information and streamline future orders. Without an account, you will need to re-enter your contact details each time you place an order, and you will not have access to order status or one-click-repeat order options.

To place an order online, follow these steps: Use the search box to find products quickly by name, active ingredient, or brand. You can also browse categories to select items and click "add to cart." Proceed to checkout by clicking "Checkout" and choose guest or register to enter your details before clicking "Confirm Order." You will receive an email confirmation once your order is placed.

Delivery time is typically between 6 to 15 days, but unforeseen technical issues may cause delays of up to 30 days. Keep an eye on our shipping details page for the latest information.

Once your order is dispatched, you will receive a shipping email with a tracking number. Use this number to track your order on our tracking page located at the bottom of the website. If you encounter any issues, reach out to our customer service team via email.

Orders can be canceled before they are shipped, with only a cancellation fee deducted from your refund. Unfortunately, processed or shipped orders cannot be canceled.

Yes, our products are safe as they are branded items manufactured in compliance with international regulations and quality standards.

If you did not receive email updates, it may be due to an incorrect email address entered during registration. In such cases, you will need to re-register with the correct email address.